FAQS

Here's a collection of frequently asked questions - if you have a query that we haven't answered below or your're not satisfied with our response to a query, please drop us an email at . You can also access our entry information, terms & conditions of entry & adverse weather/cancellation policy by clicking here.

Q. Can I display my tickets on my smart phone to gain admission? 

A. Yes -  we can scan and accept your ticket when its displayed on your smart phone so you don't need to print it out as a hard copy. 

Q. Can I BYO alcohol?

A. No - IMB Bank Sunset Cinema is a fully licensed event. Please ensure you comply with this policy to avoid unnecessary embarrassment on the night.

Q. What time are we allowed to enter?

A. Gates open at 6:30pm every screening night. 

Q. What time does the film commence?

A. The film screens at last light so the actual start time of the movie varies over summer based on the sunset time and prevailing weather conditions. Screenings in Canberra at the start of the season will commence approximately 8:15pm shifting slightly later as the season progresses. 

Q. Which movies can I bring my children along to?

A. Movies that are classified G or PG we would encourage you to bring your kids along to. Movies that are rated M require parental supervision. Child and family tickets are not available to movies rated MA 15+. We always recommend watching the movie trailer to determine whether you think a movie is suitable for your children to watch.

Q. Are children welcome to attend Sunset Cinema?

A. Absolutely but not on their own. As Sunset Cinema is fully licensed, all children aged 17 & under must be accompanied by a parent or guardian. Children aged 14 & under will not be permitted into an MA15+ film screening.

Q. Can we bring food & drinks to the event?

A. Yes however Sunset is a NO BYO alcohol event site which is enforceable upon entry. Food items and non-alcoholic drinks can be brought onto site, although we would encourage you to treat yourself to some of the delicious food and drink options available on site and have a night off from doing anything domestic!

Q. Is food & drink available at the event?

A. Yes. In fact we've got a fantastic range of food, snacks and drinks available every screening night. 

Q. What are the seating arrangements?

A. There are no seating arrangements for General Admission tickets. You can hire a backrest or beanbag when you book your tickets online or hire them on-site (subject to availability). You can bring your own seating eg. picnic rugs, cushions, beanbags, camping chairs however camping chairs with high backrests are to be used towards the rear of the venue to avoid blocking others' view to the screen.

Lawn Lounge ticketholders have a reserved Ultimate Bean Lounger and thus do not need to bring or book any seating.

Q. What does a Citroen Lawn Lounge ticket package include?

A. Our Lawn Lounge tickets include entry to the event for 1 (adult or child) PLUS a reserved Ultimate Bean Lounger PLUS a bag of Cobs popcorn PLUS a 4 Pines beer or glass of MadFish wine (or non-alcoholic beverage). Please note the Citroen Lawn Lounge is limited for each screening and can book out well in advance of a screening night.

Q. What are the ticket booking fees?

A. To use their ticketing platform, our ticketing partner, Ferve Tickets, charge a payment processing fee of 1.34% - 1.7% plus a per ticket fee of $1.30 inclusive of GST. The per ticket fee is not charged on beanbag or chair hire.

Q. Can I smoke at the venue? 

A. We prefer you don't, however if you need too, you are only permitted to away from the seated area in the designated smoking area. Please look for the Smoking Area sign. No smoking permitted in the event of a total fire ban. Please dispose of your cigarette butt/s appropriately.

Q. Can I bring a dog?

A. No pets of any kind are allowed at the event.

Q. What happens if the weather is ordinary on the day of my screening?

A. Like any outdoor event, the IMB Bank Sunset Cinema is subject to the vagaries of mother nature. Prevailing weather conditions can vary during the course of a day thus we will typically wait until mid-late afternoon to decide whether to proceed. Sunset Cinema will go ahead in most weather conditions including light, intermittent or potential rain and will only cancel a screening if the weather poses a safety threat to patrons or staff.

Unless you hear from us either via SMS, email, Facebook or website then best to assume a screening will go ahead. Pack smart and in the event of non-ideal weather conditions, make sure you bring something to keep you dry & warm.

Click here to read Sunset Cinema's entry conditions and adverse weather/cancellation policy.

Q. What if the screening is cancelled due to bad weather?

A. If a screening is cancelled, we will advise ticketholders via the Sunset Cinema website, ticketholder SMS and via the Facebook page with as much notice as possible but normally not until mid-late afternoon on the day of the screening. Sometimes the forecasts can be incorrect and we don't want you missing out on a Sunset experience if this happens!

Please ensure you enter your mobile number at the time of booking so we can include you in our SMS messaging if a cancellation is forced.

If a screening does get cancelled your tickets will be transferable to any other night in the current season (subject to availability). If your screening is in the final week of the season and it is cancelled, if you cannot attend another final week screening you can email us requesting a refund (excluding booking fees) to the value of your original purchase. See policy

Patrons will not be entitled to a refund or credit voucher if a screening goes ahead and they fail to attend. 

Please click here to read our terms & conditions of entry along with our adverse weather/cancellation policy in full.

Q. What sort of concessions do you offer?

A. To purchase a concession ticket, you must provide a valid student or transport concession card or a valid unemployment, pensioner, seniors or health care card upon entry.

If you have purchased a concession ticket and cannot present your valid concession card upon entry, you will be asked to pay the difference in price from a concession to an adult ticket.

Q. Where can I purchase tickets?

A. Check our Tickets page for the lowdown on tickets.

If you experience any issues when purchasing your tickets, please email us at: and we will endeavour to resolve the issue as soon as possible. 

Q. How do I collect/store my tickets?

A. Once you have completed an online purchase, your tickets and confirmation will be sent to you via email. 

Q. Can I bring my camera?

A. Personal cameras and camera phones are permitted at the event to help you remember the good times - we'd love you to share them with us via Sunset instagram (@thesunsetcinema), but we must request that no professional recording equipment of any kind (audio, video or still images) is operational during the screening of the movie.

Q. Is Sunset Cinema an accessible event?

A. Yes however there are several key items to note:

1. It is an approx.10-min walk on sealed footpaths for an able bodied person from the carpark to the event site and involves some gentle inclines. Sunset Cinema has a mobility vehicle available - please wait at the sign at the edge of the carpark and text/call for a pickup.
2. The terrain on the Northern Eucalypt Lawn is uneven and inclined. You will need to assess if additional assistance is required for you to navigate this terrain.
3. Please email us at so we can arrange for the mobility impaired toilet to be unlocked for you on the night (we keep it locked to keep it clean for you) and put in place any other plans we can to to make your night memorable for all the right reasons.

Q. Do you offer a reduced ticket price for carers/companions?

A. Yes - Sunset Cinema accepts Companion Card to enable people with disability, who require an attendant carer, to attend our events without being charged two admission fees.

You need to present your Companion Card when:
1. Booking/purchasing your ticket (if ticket is being purchased at the gate)
2. Upon entry to the event
3. At any time during your attendance at the event if asked by Sunset staff (If you cannot present the card, you may be charged the normal ticket price).

If a person with a disability purchases a ticket into our Citroen Lawn Lounge area, no discount is applicable for a carer - ie. they must purchase a full priced Citroen Lawn Lounge ticket also.

Q. How old can a child be in order to be included on a Family ticket?

A. Children must be aged no older than 13 years of age to be eligible for inclusion under a Family ticket. 

Q. What if our family has more than children than the allocation for the Family ticket?

A. You will need to purchase an additional child ticket or tickets according to the number of additional children you have.

Q. What age is a minor and what does it cost for them to enter?

A. A minor is any child aged 4 and under. Minors are welcome free of charge.

Q. What is the parking situation?

A. See our Venue page for all the details on parking & finding the venue.

 

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  • 4 Pines
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