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FAQs

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FAQs

General

What Time Do Gates Open and Films Start?

Gates open at 6:30PM. The film starts at last light, you can check out when the sun sets HERE. As we are an outdoor cinema we need it to be dark for the film to be visible on the screen. Once you arrive, a designated hygiene marshal will designate you a position. This process may take longer than usual and we appreciate your patience and understanding.

Can I Bring the Kids Along?

Absolutely, Sunset Cinema is the perfect place to enjoy a family night out or entertainment the kids for a few hours. Also, be aware that we sometimes show films classified MA15+ (for the adults) which require children under 15 to be accompanied by a parent or guardian & R18+ films which require all patrons to be 18+.

What Should I Bring?

To fully enjoy your Sunset Cinema experience, we suggest the following things:- Layering up or bringing a blanket for those chillier summer nights.

– Insect repellent to keep those mozzies away!

– If you are in the Cricket Lawn area and haven’t hired any seating then you are more than welcome to bring you own rugs, pillows, lawn chairs ect. Just be aware that taller chairs will be restricted to the back of the grounds so that everyone can see the screen. If you are in the Grandstand area, you can bring pillows and blankets.

– If it looks like it’s going to rain then a poncho is recommended as we will only cancel the session if the weather becomes heavy and dangerous. We will also have a limited amount of blankets available on-site for purchase. No open umbrellas are allowed during the screening.

– Friends, Family or Dates; Sunset Cinema is best enjoyed with others!

Can I Bring My Camera?

We love to see your snaps at Sunset Cinema. You can share them on Instagram with us by tagging @thesunsetcinema and using #imasunsetter & #sunsetcinema so we can see & repost them.However, we request that no professional recording equipment or flash photography is used during the film.

Ticketing

Where Can I Buy Tickets?

You can purchase your tickets online. Simply select your session from our PROGRAM and then your tickets.We do not have a box office and all tickets must be purchased before you arrive.

Can I Show My Tickets on My Phone?

Yes. Simply show your tickets displayed on your phone at the gate. You can even save them to your apple wallet. Just make sure you have them ready before you reach the gate to avoid unnecessary queues.

I’ve Lost My Ticket.

No worries. Sometimes our confirmation emails get lost in your junk inbox, look for an email from tickets@sunsetcinema.com.au. You can also access your tickets by logging into your account HERE. Still can’t find your ticket? Email us at info@sunsetcinema.com.au

Can I Change to Another Screening?

We understand that sometimes life can get in the way of a pre-planned night at Sunset Cinema. If you would like to swap your tickets to another session, simply:

  • Go to your Sunset Cinema ACCOUNT and login
  • Click ‘list tickets’
  • Select the tickets you would like to swap and select ‘exchange’
  • Follow the prompts to choose another session.

There is a $1.50 exchange fee on all tickets (excl seating) plus any price difference between the new and old ticket (excludes weather cancellation exchanges). Tickets cannot be exchanged for a transaction that is lesser value than the original. Tickets can only be exchanged up until 24 hours before the session time. Unfortunately tickets & seating are non-refundable.

What If I Can No Longer Attend?

You are able to exchange your tickets to another session. However, refunds are not available if you are no longer able to attend or change your mind. If you have been told to isolate or have any COVID-19 symptoms, you must not attend. Please contact us and we will assist you.

What Age Do I Pay for A Child?

General admission for children under 3 is free. They do not require any type of ticket for general admission. However, if you want them to have a bean bag or entry to the Lawn Lounge then you will need to purchase these.

What is the Lawn Lounge?

The Lawn Lounge is our premium package to experience Sunset Cinema the best way possible. Add this onto your Cricket Lawn general admission ticket and you will receive, a reserved bean lounger, seating in a prime viewing area & bottomless popcorn. Please note that this upgrade is not applicable to the Grandstand area.

Can I Upgrade My Tickets to the Lawn Lounge?

We’d love for you to check out the Lawn Lounge! If you already have a Cricket Lawn general admission tickets, then simply go back to the screening page that you are attending and select the Lawn Lounge upgrade.

What are the Ticket Booking Fees?

Our ticketing provider charges a $1.50 booking fee per admission ticket. If you decide to exchange your ticket then there is also a $1.50 exchange fee for tickets (excl seating).

Do You Offer Discounts for Concessions Or Carers?

We recognise most concession and carers cards. If you have a concession card; including full time student, senior and government issued pension/ health cards, then choose the concession ticket. If you have a carers card then you are entitled to 1 complimentary ticket, simply email us with the screening you would like to attend. Any questions, please feel free to email us at info@sunsetcinema.com.au.

How Do I Redeem a Ticket Voucher or Discount Code?

To redeem a discount code or ticket voucher/complimentary pass (excluding Gift Cards) simply:

  • Select your preferred screening
  • Enter your unique Code and Validate
  • Select your discounted or complimentary ticket and Add To Cart
  • Follow to prompts to proceed to checkout and complete the transaction

Please check the terms and conditions of each voucher as they may differ.

How Do I Redeem a Dine and Discover Voucher?

All Dine and Discover information can be found HERE.

Weather

What if it is unusual weather?

If we cancel your screening we will:

  • SMS the mobile number of the person who booked your ticket (hopefully they’ll share this with you if that wasn’t you).
  • Put a CANCELLED message across the screening page on the website.
  • Email the person who booked your ticket with instructions on how to exchange your tickets (see next FAQ)

You can view our full Wet Weather Policy HERE.

I Have Tickets to a Cancelled Session. What Now?

Damn! We had to cancel the screening. You would have received a text message & email from us, in that email there will be instructions on how to exchange your tickets. If you did not receive these instructions then simply head to your ACCOUNT and follow the exchange process above. Don’t worry, you won’t get charged an exchange fee for a cancelled session.

Eat & Drink

Can I BYO Alcohol?

No. Sunset Cinema is a fully licensed event with alcohol only available if purchased at our Snack Bar on-site.

Can I BYO Food?

Of course! Nothing beats a good picnic spread under the stars. You can also bring non-alcoholic drinks. We also have a range of food vendors onsite if you’d rather pack light.

What Food & Drinks Are Available?

There is a fantastic range of food and drinks available every screening night. Ranging from popcorn, sweets, non-alcoholic and alcoholic drinks at our Snack Bar to hot meal options at one of our food vendors. Hot food will need to be ordered through our QR code and you will receive a text message when it is ready to pick up.

Venue

How Do I Get To Sunset Cinema North Sydney?

Click HERE for information on the cinema location, transport and parking.

Can I Smoke?

You can but you’ll have to do so out on Miller Street as North Sydney Oval is now a non-smoking venue.

Can I Bring My Pet?

Sadly no. As much as we love our furry friends, we have restrictions set by our venues. We hope that in the future we can revisit this restriction.

Is Sunset Cinema an Accessible Event?

Yes – although entry for wheelchairs is via the Ridge Street entry. This entry is not normally manned so please let us know you’re coming so we can have someone meet you at the entrance and assist you in. Shoot us an email at info@sunsetcinema.com.au and our Venue Manager will liaise with you to ensure your night is memorable for all the right reasons. Unfortunately, due to the technical requirements of outdoor cinema we are unable to offer any closed caption or audio descriptive screenings.

I’ve Lost Something at the Cinema.

If you’re still on-site and can’t find something, report it to one of our staff and leave your details.If you have already left the cinema, send us an email at info@sunsetcinema.com.au and we will have our staff look for you.

Seating

What Seating is Available

We have a range of seating options available to hire online and sometimes at the venue. CLICK HERE to see the range. We recommend purchasing them early online as they often sell-out. Seating hire is only applicable to the Cricket Lawn tickets. The Grandstand area has unreserved bench seating for you to use.

Can I Bring My Own Seating?

Of course, picnic rugs, pillows and lawn chairs are welcome at Sunset Cinema however the Oval is sensitive so chairs with pointy legs are not permitted. Click here to view what this means 😉

We want you to be as comfy as possible but please be aware that if your seating is high and will restrict other’s viewing then we will ask that you sit towards the back or to one side of the audience area.

Groups

Are There Discounts for Groups?

For all information regarding groups, check out our group bookings PAGE. We only offer discounts for groups of 20+, please be aware that we will enforce any NSW Health COVID restrictions on groups.

Gift Cards

What Can I Redeem My Gift Card For?

Our e-gift cards are redeemable for anything available to purchase online. This includes tickets and seating.

How Do I Redeem A Gift Card?

  • Select your Sunset Cinema session at sunsetcinema.com.au
  • Choose your tickets, add them to your cart & proceed to checkout
  • Sign up or login to our ticketing provider
  • Enter your Gift Card code under ‘Gift Card Code’ in payment methods and click APPLY
  • Complete transaction & enjoy the film!

How Long Do I Have To Use A Gift Card?

All our Gift Cards are usable for the full period of the 2021 Sunset Cinema season and expire at the end of the season. Please make sure you check the location’s exact screening dates as they differ at each location. Please be aware that any un-used amount cannot be refunded.

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